Answer inquiries and book consultations— without putting clients on hold.
KGO Nova answers approved general questions 24/7, captures service interests, books consultations, and routes clinical questions to your qualified staff—so your team stays focused on clients in the room.
The everyday problems Med Spas face on the phone.
KGO Nova is built around the way med spas actually work—so routine inquiries get handled and your team stays focused.
Calls stack up during treatments
KGO Nova answers every call, even during procedures, so consultations don't slip away.
Repetitive general questions
Hours, services, memberships, and published pricing are answered instantly from approved info.
Clinical questions reach the wrong person
Clinical questions are routed to qualified personnel per your approved procedure.
Consultation no-shows
Confirmations and reminders reduce missed consultations.
Past inquiries and clients lapse
Eligible past contacts get approved return-visit reminders and membership communication.
How it works.
A simple setup, then approved routine work runs itself.
We learn your med spa
We load your approved service knowledge base, service interests, and consultation calendar.
Your AI receptionist and workflows handle approved routine work
General questions, capture, confirmations, and follow-up run automatically; clinical questions route to staff.
Your team takes over for anything clinical
Staff receive summaries and alerts and handle consultations, candidacy, and treatment decisions.
Three packages, built for med spas.
Start with call coverage, grow into booking and retention, or go all-in on referrals and reputation.
Med Spa Reception Starter
Always-on answering and inquiry capture for med spas.
Best for med spas that want every call answered.
- Answers approved general questions about services, memberships, hours, and published pricing
- Captures contact information and service interests
- Books consultations using configured availability
- Sends inquiry summaries to staff
- Routes clinical questions to qualified personnel
- Follows up on missed calls when messaging permissions allow
Med Spa Consultation & Booking Growth
Move more prospects toward booked, showing-up consultations.
Best for med spas running ads or a website that generates inquiries.
- Everything in Starter
- Follows up with website and advertising inquiries
- Helps move interested prospects toward consultations
- Sends confirmations and reminders
- Follows up on missed consultations
- Tracks inquiry and booking stages
- Alerts staff when a prospect needs personal attention
Med Spa Retention & Membership Suite
Retain clients, grow memberships, and build referrals.
Best for established med spas focused on retention and membership growth.
- Everything in Growth
- Reconnects with eligible past inquiries and clients
- Sends staff-approved return-visit reminders
- Communicates approved membership information
- Requests reviews and referrals where appropriate
- Sends approved first-visit preparation information
- Supports ongoing client engagement
Monthly pricing covers the agreed service scope. Setup, usage charges, and third-party integrations, if applicable, will be confirmed in your proposal.
Compare the packages.
What each tier includes and how it helps your business.
| Package | Productized systems included | What the med spa receives | How it helps your business |
|---|---|---|---|
| Med Spa Reception Starter | 24/7 AI Receptionist; Missed-Call Recovery | Answers approved general questions; captures contact info and service interests; books consultations; sends summaries; routes clinical questions. | Every call answered and every inquiry captured, with clinical questions routed to qualified staff. |
| Med Spa Consultation & Booking Growth | Starter, plus Lead-to-Appointment, Appointment Show-Up, Sales Pipeline Automation, Employee Lead-Response Alerts | Follows up on web/ad inquiries; moves prospects toward consultations; sends confirmations and reminders; follows up on missed consultations; tracks stages; alerts staff. | More inquiries become booked, showing-up consultations. |
| Med Spa Retention & Membership Suite | Growth, plus Database Reactivation, Customer Retention, Referral Generation, Reputation Builder, New-Customer Onboarding | Reconnects with past contacts; sends return-visit reminders; communicates membership info; requests reviews/referrals; sends first-visit prep; supports engagement. | Repeat visits, membership growth, and a stronger reputation. |
Monthly pricing covers the agreed service scope. Setup, usage charges, and third-party integrations, if applicable, will be confirmed in your proposal.
A real inquiry, handled end to end.
From first contact to the right next step—without your team picking up the phone.
- 1
Prospect calls about a treatment
A prospective client calls asking about a treatment's general info and consultation availability.
- 2
AI answers and captures
The AI answers approved general questions and captures contact info and service interest.
- 3
Clinical question routed
When the caller asks a candidacy question, the AI routes it to qualified staff per your approved procedure.
- 4
Consultation booked
Using configured availability, the AI helps book a consultation and sends a confirmation and reminder.
- 5
Staff takes over for clinical
Your team receives the summary and handles the consultation and any treatment decisions.
Frequently asked questions.
What the AI handles, how scheduling works, and when a human steps in.
See KGO Nova run your front desk.
Book a free demo and we'll show you exactly how med spas capture more inquiries, book more appointments, and follow up consistently—without adding front-desk workload.
Book a Demo