A calmer front desk for your practice.
KGO Nova handles approved administrative calls 24/7, captures minimal callback details, books introductory consultations, and routes clinical and urgent concerns to your approved procedure—so your sessions stay uninterrupted.
The everyday problems Therapy & Counseling Practices face on the phone.
KGO Nova is built around the way therapy & counseling practices actually work—so routine inquiries get handled and your team stays focused.
Calls interrupt sessions
KGO Nova answers administrative calls so you can stay present with clients.
Repetitive admin questions
Hours, location, appointment formats, and policies are answered from approved info.
Clinical and urgent concerns need the right handoff
Sensitive and urgent concerns route to your approved urgent-concern procedure.
Inquiries go uncaptured
Minimal contact info and callback preferences are captured discreetly.
Administrative follow-up piles up
Approved check-ins and intake-link delivery keep admin work organized.
How it works.
A simple setup, then approved routine work runs itself.
We learn your practice
We load your approved administrative knowledge base, callback preferences, and consultation calendar, plus your urgent-concern handoff procedure.
Your AI receptionist handles approved administrative work
Admin questions, minimal capture, confirmations, and reminders run automatically; clinical and urgent concerns route per your procedure.
You take over for anything clinical
You receive concise summaries and handle clinical intake, therapy, and anything needing a human.
Three packages, built for therapy & counseling practices.
Start with call coverage, grow into booking and retention, or go all-in on referrals and reputation.
Practice Reception Starter
Administrative call answering and inquiry capture for practices.
Best for solo practitioners and small practices that want admin calls handled.
- Answers approved administrative questions about hours, location, appointment formats, and policies
- Captures minimal contact information and callback preferences
- Books introductory consultations or captures appointment requests
- Sends staff a concise administrative inquiry summary
- Routes clinical, sensitive, and urgent concerns per approved procedures
- Follows up on missed calls when messaging permissions allow
Practice Inquiry & Appointment Growth
Turn administrative inquiries into booked, showing-up consultations.
Best for practices with a website or referral flow generating inquiries.
- Everything in Starter
- Follows up with prospective clients who requested contact
- Helps schedule introductory consultations
- Sends discreet confirmations and reminders
- Routes waitlist requests to staff
- Tracks administrative inquiry stages
- Alerts staff when human follow-up is needed
Practice Continuity & Administrative Support Suite
Administrative continuity, onboarding, and reporting for growing practices.
Best for group practices managing continuity and administrative workload.
- Everything in Growth
- Follows up with eligible prior inquiries when appropriate and authorized
- Sends staff-approved administrative check-ins
- Provides secure intake links and preparation instructions
- Routes professional referral inquiries
- Helps staff track unresolved administrative tasks
- Reports on inquiry response and consultation booking activity
Monthly pricing covers the agreed service scope. Setup, usage charges, and third-party integrations, if applicable, will be confirmed in your proposal.
Compare the packages.
What each tier includes and how it helps your business.
| Package | Productized systems included | What the practice receives | How it helps your business |
|---|---|---|---|
| Practice Reception Starter | 24/7 Administrative AI Receptionist; Missed-Call Recovery | Answers approved admin questions; captures minimal contact and callback preferences; books consultations; sends summaries; routes clinical/urgent concerns. | Admin calls handled discreetly, with clinical and urgent concerns routed to your approved procedure. |
| Practice Inquiry & Appointment Growth | Starter, plus Lead-to-Appointment for admin inquiries, Appointment Show-Up, Inquiry Pipeline Automation, Staff Response Alerts | Follows up with prospective clients; schedules consultations; sends discreet confirmations and reminders; routes waitlist; tracks stages; alerts staff. | More administrative inquiries become booked, showing-up consultations. |
| Practice Continuity & Administrative Support Suite | Growth, plus Staff-Approved Inquiry Reactivation, Administrative Continuity Follow-Up, Referral-Source Coordination, New-Client Administrative Onboarding, Administrative Reporting | Follows up on eligible prior inquiries; sends admin check-ins; delivers secure intake links; routes referral inquiries; tracks tasks; reports. | Administrative continuity and organized onboarding for growing practices. |
Monthly pricing covers the agreed service scope. Setup, usage charges, and third-party integrations, if applicable, will be confirmed in your proposal.
A real inquiry, handled end to end.
From first contact to the right next step—without your team picking up the phone.
- 1
Caller reaches out after hours
A prospective client calls after hours asking about availability and appointment formats.
- 2
AI answers and captures
The AI answers approved administrative questions and captures minimal contact info and callback preferences.
- 3
Urgent concern routed
If the caller expresses an urgent concern, the AI routes it to your approved urgent-concern procedure.
- 4
Consultation booked
The AI helps book an introductory consultation and sends a discreet confirmation and reminder.
- 5
Clinical intake handed off
Secure intake links and preparation instructions are delivered, and your team handles clinical intake and therapy.
Frequently asked questions.
What the AI handles, how scheduling works, and when a human steps in.
See KGO Nova run your front desk.
Book a free demo and we'll show you exactly how therapy & counseling practices capture more inquiries, book more appointments, and follow up consistently—without adding front-desk workload.
Book a Demo