Stop sending reservations and catering calls to voicemail.
KGO Nova answers your restaurant's calls 24/7, captures reservation requests and catering inquiries, and sends staff a clean summary—so your team stays focused on the dining room.
The everyday problems Restaurants face on the phone.
KGO Nova is built around the way restaurants actually work—so routine inquiries get handled and your team stays focused.
Calls go unanswered during the dinner rush
KGO Nova answers every call, even during peak service, so reservations and catering leads don't slip away.
Repetitive questions
Hours, location, parking, menu info, and policies are answered instantly from approved info.
Catering and event inquiries get lost
Catering and private-event inquiries are captured and routed for follow-up.
Reservation confusion
Reservation requests are captured clearly (a request, not an auto-confirmed booking) and sent to staff.
Past guests and catering customers don't return
Eligible past guests get approved birthday, seasonal, and special-event touches.
How it works.
A simple setup, then approved routine work runs itself.
We learn your restaurant
We load your approved hours, location, parking, menu info, policies, and reservation-request process.
Your AI receptionist and workflows handle routine calls
Approved questions, reservation requests, and catering/event capture run automatically.
Your team receives organized info and confirms
Staff get summaries and take over for confirmations, allergen questions, and anything needing a human.
Three packages, built for restaurants.
Start with call coverage, grow into booking and retention, or go all-in on referrals and reputation.
Restaurant Call Concierge Starter
24/7 answering and reservation-request capture for restaurants.
Best for restaurants that want every call answered.
- Answers approved questions about hours, location, menu info, parking, and policies
- Captures reservation requests
- Captures catering and private-event inquiries
- Sends staff a summary of calls requiring action
- Provides approved links for reservations or ordering
- Follows up on missed calls when messaging permissions allow
Restaurant Reservations & Event Growth
Turn catering and event inquiries into booked planning calls.
Best for restaurants with catering, private events, or a lead-generating site.
- Everything in Starter
- Follows up on catering and event inquiries
- Books event-planning calls
- Sends reminders for supported reservations
- Tracks event inquiries through defined stages
- Alerts staff to replies and booking requests
- Supports follow-up on unconfirmed inquiries
Restaurant Repeat-Guest & Catering Suite
Bring guests back and grow catering and referrals.
Best for established restaurants focused on repeat business and catering.
- Everything in Growth
- Reconnects with eligible previous guests and catering customers
- Runs approved birthday, seasonal, and special-event campaigns
- Encourages repeat visits
- Requests reviews and referrals
- Sends catering customers next-step instructions
- Tracks campaign engagement and inquiries
Monthly pricing covers the agreed service scope. Setup, usage charges, and third-party integrations, if applicable, will be confirmed in your proposal.
Compare the packages.
What each tier includes and how it helps your business.
| Package | Productized systems included | What the restaurant receives | How it helps your business |
|---|---|---|---|
| Restaurant Call Concierge Starter | 24/7 AI Receptionist; Missed-Call Recovery | Answers approved hours/location/menu/parking/policy questions; captures reservation requests; captures catering/event inquiries; sends summaries; provides approved links. | Every call answered, with reservation requests and catering inquiries captured clearly. |
| Restaurant Reservations & Event Growth | Starter, plus Lead-to-Appointment for catering/events, Reservation Reminder workflows, Sales Pipeline Automation, Employee Lead-Response Alerts | Follows up on catering/event inquiries; books event-planning calls; sends reservation reminders; tracks event stages; alerts staff. | More catering and event inquiries convert to booked planning calls. |
| Restaurant Repeat-Guest & Catering Suite | Growth, plus Database Reactivation, Customer Retention, Referral Generation, Reputation Builder, Event-Customer Onboarding | Reconnects with past guests; runs approved campaigns; encourages repeat visits; requests reviews/referrals; sends catering next steps; tracks engagement. | Repeat visits, growing catering, and a stronger reputation. |
Monthly pricing covers the agreed service scope. Setup, usage charges, and third-party integrations, if applicable, will be confirmed in your proposal.
A real inquiry, handled end to end.
From first contact to the right next step—without your team picking up the phone.
- 1
Caller asks about a reservation
A guest calls during the dinner rush asking about a table for six on Friday.
- 2
AI answers and captures
The AI answers approved hours and location questions and captures the reservation request (date, party size, contact).
- 3
Request routed
The request is sent to staff as a summary requiring action (a request, not an auto-confirmed booking).
- 4
Catering inquiry followed up
A separate catering inquiry is captured and followed up automatically toward a planning call.
- 5
Staff confirms
Your team reviews the summaries, confirms the reservation, and handles any allergen or special-request questions.
Frequently asked questions.
What the AI handles, how scheduling works, and when a human steps in.
See KGO Nova run your front desk.
Book a free demo and we'll show you exactly how restaurants capture more inquiries, book more appointments, and follow up consistently—without adding front-desk workload.
Book a Demo